Developers who want to highlight their understanding of business operations and CRM.Business stakeholders or people who use Dynamics 365 and want to validate their skills and experience.IT professionals who want to show a general understanding of the applications they work with.Here are just a few examples of who can benefit from this certification: Acquiring these skills and getting certified to validate them can help you advance, no matter where you are in your career or what your role is. If you want to gain broad exposure to the customer engagement capabilities of Dynamics 365, and youвЂ™re familiar with business operations and IT savvy-with either general knowledge or work experience in information technology (IT) and customer relationship management (CRM)-this certification is for you. There are no prerequisites for this certification. Exam MB-910: Dynamics 365 Fundamentals: Customer Engagement apps (CRM), which you must pass to earn this certification, measures skills in these areas. It covers the specific capabilities, apps, components, and life cycles of Dynamics 365 Marketing, Sales, Customer Service, Field Service, and Project Operations, and also the features they share, such as common customer engagement features, reporting capabilities, and integration options. The training for this certification gives you a broad understanding of the customer engagement capabilities of Dynamics 365. Microsoft Certified: Dynamics 365В Fundamentals Customer Engagement Apps (CRM) See if these two new certifications can help you advance your career. With more and more businesses using Microsoft Dynamics 365, and a growing need for people skilled in using it to help take advantage of its potential, the opportunities for people who can demonstrate their skill with certification are also increasing. People in many different roles and at various stages in their careers can all benefit from the two new fundamentals certifications being added to the Microsoft training and certification portfolio: Microsoft Certified:В Dynamics 365В Fundamentals Customer Engagement Apps (CRM)В and Microsoft Certified:В Dynamics 365 Fundamentals Finance and Operations Apps (ERP).

Microsoft dynamics crm certified